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How does Monitoring Work?

What Happens When My Alarm Goes Off?

Why Columbia Security?

How does Monitoring Work?

All of the components of your security system are connected to your central control panel - the brains of the system. The control panel communicates with Columbia Security's Monitoring Centre via a communication line like your phone line or a digital wireless network.

When your system is ARMED, Columbia Security monitors the various sensors in your home or business for activity. If a sensor is tripped and no valid user code is entered into the keypad within a specified time, an alarm signal is sent to the Monitoring Centre.

This is when Columbia Security's Operators jump into action.

If you have the proper devices to monitor for smoke & fire, CO poison, flood and extreme temperature changes, Columbia Security is always monitoring your home for these potential threats. If one is detected, a signal will be sent to the Monitoring Centre to be acted on. Arming and disarming of your system has no impact on this.

4 Interlinked Virtual Monitoring Centres

Columbia Security began monitoring Canadians for personal medical emergencies in 2006. Since then it has developed and grown its monitoring centres into one of the most technologically advanced monitoring stations in the country, protecting over 11,000 homes and businesses.

Columbia Security's monitoring centre combines the very latest in technology with a best-in-class training program for their Emergency Response Operators. With 12 weeks of in-house training and practicum learning, their ERC Operators learn to respond to emergency alarm situations and medical emergencies with precision and professionalism.

Multiple-monitor operator stations, integrated with leading edge response platforms, two-way voice technology and complete customer management systems, ensure that all of the information to handle the situation quickly and correctly is obtained for the operator. This high-end technology ensures a rapid response to any emergency.

Through their commitment to excellence, Columbia Security has built and operated their Monitoring Centres to meet the requirements of the Underwriters’ Laboratories of Canada (ULC). To earn this designation Columbia Security displayed proficiency in alarm verification, communication with emergency services and emergency preparedness for a wide variety of scenarios.

Over the past few years, Columiba Security has invested millions of dollars developing and enhancing their monitoring centres.  Their national network of ULC-listed centres share the same operating software and are connected by a secure and dedicated communication line.

Columbia Security's credentials, technology and experienced personnel set them apart from others.

What Happens When My Alarm Goes Off?

Within seconds of receiving an alarm signal from a home or business the monitoring centre's cutting-edge technology gives Columbia Security's operators the relevant information they need. In seconds they can determine:

  • What type of emergency it is.
  • Which local authorities to dispatch, if required. 
  • Who to contact.
  • What to do if you're on holidays.
  • Whether there is a pet in the house.

Operators will have everything they need to know in order to deal with your situation quickly and effectively.

Why Columbia Security?

Columbia Security's work with Canada's most trusted residential and commercial security monitoring company.  Choosing us means you get the combined strength and stability of well established company with the convenience and personal touch of a local dealer.

Technology Leader
Columbia Security uses the most sophisticated and reliable technologies to protect customers. You are protected 24-hours a day by a state of the art, ULC-listed monitoring centre.

Customer Focused
At Columbia Security, customers come first. Products and services are developed to meet the customer’s needs and processes and systems are designed for one-call resolution to customer issues.

Local Service,  
Columbia Security has a team of bonded dedicated support technicians that ensure you have the best in home & business protection.


Best People
Behind Columbia Security’s technology are some of the industry’s best people. All employees participate in on-going training.

Reliable Products and Services
Columbia Security's Extended Warranty Plan is designed to maintain maximum performance and reliability of your security system while saving you from the worries of unexpected repair or maintenance bills.


About the Columbia Security Group